Shipping & Returns

Free express shipping | Free 30 day returns policy

We're extending our return policy leading up to the holidays. Items purchased between 14 November and 31 December can be returned until 31 January 2023.

Shipping

What are the shipping rates?

We offer free shipping on all orders over €100.
Shipping fees are €9.90 for all orders under €100.

How long will it take for my order to arrive?

We always aim to ship orders within one weekday after the order has been placed. Once your order has been shipped, you will receive a shipping confirmation with a tracking number. Possible delays in shipping orders may be due to an unusually high volume of orders coming in, or due to the freight company.

You can see the different shipping options and costs for your country at the checkout. We always provide free shipping on orders above €100.

To ensure a great customer experience your order will be delivered via a tracked DHL Express service. The delivery time depends on your country, but is roughly 2-3 business days.

Which countries will be paying duties and taxes?

All orders within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax and duty upon receiving your package. Please note, that those customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Any additional charge for reasons of customs clearance is the sole responsibility of the customer.

This is our best estimate of what will happen for you in each country:

USA - If you shop for over 800 USD (including shipping) in one order you will be required to pay taxes and duties on the entire order.

Australia - If you shop for over 775 USD (equivalent to 1000 Australia dollars including shipping) in one order you will be required to pay taxes and duties on the entire order.

Hong Kong - You will be required to pay taxes and duties on your entire order.

Israel - If you shop for over 75 USD (including shipping) in one order you will be required to pay taxes and duties on the entire order.

Japan - If you shop for over 90 USD (equivalent of 10,000 yen including shipping) in one order you will be required to pay taxes and duties on the entire order.

Mexico - If you shop for over 50 USD (including shipping) in one order you will be required to pay taxes and duties on the entire order.

New Zealand - You will be required to pay taxes and duties on your entire order.

Singapore - If you shop for over 300 USD (equivalent 400 Singapore dollars including shipping) in one order you will be required to pay taxes and duties on the entire order.

South Africa - You will be required to pay taxes and duties on your entire order.

Switzerland - You will be required to pay taxes and duties on your entire order.

United Arab Emirates - If you shop for over 270 USD (equivalent of 1000 UAE including shipping) in one order you will be required to pay taxes and duties on the entire order.

Please email us at hello@perff.com if you have any questions and we are happy to assist you.

How can I track my order?

Each order comes with a tracking number. You can find this number in your Shipping Confirmation email or if you head to your account, you’ll see it there too. You can also always email us at hello@perff.com and our Customer Service team will be happy to help.

Returns and Exchanges

What is your return policy?

You can return without any charge the item(s) purchased on PERFF.COM within 30 days.
Items must be unworn, unwashed, undamaged with all original tags attached.

Can I return my products for an exchange?

If you wish to exchange your order you simply return your unwanted item(s) and place a new order online. We hope to be able to provide a standard exchange service in the future.

How do I return my order?

To return an item(s):

- Simply go to the Return Center or click in the button below and fill the form to arrange your return.
- You will then receive an email containing further instructions and you will be emailed the shipping label. 
- We will then send you an email once we have received and processed your return/exchange.


You can expect the refund to be received by your bank or credit card account within 1-5 business days. Processing times vary and are subject to your bank.

Need personal help?

Please do not hesitate to reach out to us.