Customer help

If talking to a real-life human is more your thing, you can reach our customer care team (below).

How can we help?

We might have already read your mind. (Feel like taking a nap? We knew it).

Shipping

What are the shipping rates?

We offer free shipping on all orders over €100.
Shipping fees are €9.90 for all orders under €100.

Where do you ship your products from?

All orders placed on our website are shipped from our warehouse in Portugal.

How long will it take for my order to arrive?

We always aim to ship orders within one weekday after the order has been placed. Once your order has been shipped, you will receive a shipping confirmation with a tracking number. Possible delays in shipping orders may be due to an unusually high volume of orders coming in, or due to the freight company.

You can see the different shipping options and costs for your country at the checkout. We always provide free shipping on orders above €100.

To ensure a great customer experience your order will be delivered via a tracked DHL Express service. The delivery time depends on your country, but is roughly 2-3 business days.

Which countries will be paying duties and taxes?

If shipping to a country outside the EU, VAT will be automatically deducted from your order total. If you live in these countries outside of the EU, you will need to pay taxes and/or duties when the products arrive. This is our best estimate of what will happen for you in each country:

USA - If you shop for over 800 USD (including shipping) in one order you will be required to pay taxes and duties on the entire order.

Australia - If you shop for over 775 USD (equivalent to 1000 Australia dollars including shipping) in one order you will be required to pay taxes and duties on the entire order.

Hong Kong - You will be required to pay taxes and duties on your entire order.

Israel - If you shop for over 75 USD (including shipping) in one order you will be required to pay taxes and duties on the entire order.

Japan - If you shop for over 90 USD (equivalent of 10,000 yen including shipping) in one order you will be required to pay taxes and duties on the entire order.

Mexico - If you shop for over 50 USD (including shipping) in one order you will be required to pay taxes and duties on the entire order.

New Zealand - You will be required to pay taxes and duties on your entire order.

Singapore - If you shop for over 300 USD (equivalent 400 Singapore dollars including shipping) in one order you will be required to pay taxes and duties on the entire order.

South Africa - You will be required to pay taxes and duties on your entire order.

Switzerland - You will be required to pay taxes and duties on your entire order.

United Arab Emirates - If you shop for over 270 USD (equivalent of 1000 UAE including shipping) in one order you will be required to pay taxes and duties on the entire order.

Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Any additional charge for reasons of customs clearance is the sole responsibility of the customer.

How can I track my order?

Each order comes with a tracking number. You can find this number in your Shipping Confirmation email or if you head to your account, you’ll see it there too. You can also always email us at hello@perff.com and our Customer Service team will be happy to help.

Returns and Exchanges

What is your return policy?

You can return without any charge the item(s) purchased on PERFF.COM within 100 days.
Items must be unworn, unwashed, undamaged with all original tags attached.

Can I return my products for an exchange?

If you wish to exchange your order you simply return your unwanted item(s) and place a new order online. We hope to be able to provide a standard exchange service in the future.

How do I return my order?

To return an item(s):

- Simply go to the Return Center or click in the button below and fill the form to arrange your return.
- You will then receive an email containing further instructions and you will be emailed the shipping label. 
- We will then send you an email once we have received and processed your return/exchange.


You can expect the refund to be received by your bank or credit card account within 1-5 business days. Processing times vary and are subject to your bank.

Orders

How do I know you received my order?

When you place an order at PERFF.COM, we will send you an order confirmation to your registered email address. If you haven’t received it after a few minutes, please check your spam folder. If it’s nowhere to be found, please contact our customer service team and we will assist you further.

Can I cancel/change my order?

Unfortunately, we can’t promise that we're able to make any changes or cancelations after an order has been placed. Please reach out to us and we will do our very best!

Can I change my delivery address?

To change a delivery address please send us an email to info@perff.com in the next hour after doing your order.

I have received a faulty order, what should I do?

We are sorry that you have received a faulty order, this is never our intention. Please contact our customer service team with photos and order number and we will assist you further.

Checkout & Payment

What payment methods do you accept?

- Apple pay
- Credit Card
- Paypal
- Klarna: Pay later
- Klarna: Slice it
- iDEAL
- Giropay

Why was my credit/debit card declined at checkout?

If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.
Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

Product & Quality

Where is your clothing made?

Perff Studio clothes, and finest materials, are made in Portugal which is the heart of manufacturing of Europe.

What if my item is damaged, defective or incorrect?

If you experience any issues with your order please contact info@perff.com with your order number and a description of the issue. We’ll be sure to look after you.

How can I find the right size?

We offer measurements on each of our products pages, just click on “Size Guide” to see our size chart.

It’s important to us to help you find the perfect fit, so feel free to send us an email at info@perff.com or send us a whatsapp message for a personal recommendation.

How do I take care of my Perff Studio products?

You can find our product care guide for all of our products here.

Privacy Policy

How safe is my personal information?

At Perff Studio, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We do not transfer your data outside the European Economic Area (“EEA”). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation.

Does your site install cookies?

Yes. Perff Studio uses automatic data collection systems such as cookies. A cookie is a device transmitted to the hard disk of an Internet user that allows the IP address, operating system, Web browser (browser) and system administration.
This is statistical information about how the user browses on our website. Only Perff Studio has access to this information gathered by cookies, collectively and anonymously, in order to optimize its services and those of this site to the needs and preferences of the user and to make the preparation of the Web pages personalized.
This helps us to improve our website and to provide a better and more personalized service. If you set your browser to block or delete cookies, we can not guarantee that you will have access to all the features and services offered through this site. We will use cookies for functions such as browsing the catalogue, purchasing products online and providing services reserved to registered users.

How do I get my data deleted or changed?

If you want to change or delete your data, please contact us to info@perff.com and we will help you doing that.

Need personal help?

Please do not hesitate to reach out to us.